Indiana Medicaid Billing for Home Care Providers

Indiana’s Medicaid system offers some of the nation’s highest reimbursement rates for home care, but recent changes have created new operational challenges. Paradigm is your one-stop solution for navigating Indiana’s complex billing environment: automating claims, preventing denials, and getting you paid on time.

Electronic Visit Verification

Indiana requires EVV for most Medicaid-funded personal care and home health aide services. Clean, timely visit data is critical - any issues in EVV can result in denied or delayed payments.

EVV Aggregator

Sandata

EVV Model

Open Model

Programs & Waivers


Division of Medicaid Policy & Planning
  • Indiana Pathways for Aging Waiver


Division of Disability & Rehabilitative Services (DDRS)
  • Health and Wellness Waiver
  • Traumatic Brain Injury (TBI) Waiver
  • Community Integration and Habilitation (CIH) Waiver
  • Family Supports Waiver (FSW)

Payers


Pathway for Aging Payer
  • Anthem Blue Cross & Blue Shield
  • Humana Healthy Horizons
  • UnitedHealthcare Community Plan

Programs & Waivers


Division of Medicaid Policy & Planning
  • Indiana Pathways for Aging Waiver

Division of Disability & Rehabilitative Services (DDRS)
  • Health and Wellness Waiver
  • Traumatic Brain Injury (TBI) Waiver
  • Community Integration and Habilitation (CIH) Waiver
  • Family Supports Waiver (FSW)

Payers

Healthy Indiana Plan
(Low-income adults 19-64 who are not disabled or on Medicare)
  • Anthem Blue Cross & Blue Shield
  • CareSource
  • Managed Health Services (MHS)
Hoosier Healthwise

(Children < or = 19 and pregnant individuals)

  • Anthem
  • CareSource
  • MHS

Hosier Care Connect
(People blind, disabled or aged < 60 and not on Medicare; also foster/ward children)
  • Anthem
  • MHS
  • UnitedHealthcare (UHC)
Pathways for Aging Payers
  • Anthem
  • Humana Healthy Horizons
  • United Healthcare Community Plan
MyCare Ohio NextGen Dual Eligible Plans
  • Buckeye Health Plan (Centene)
  • CareSource Ohio
  • Molina HealthCare of Ohio
  • Anthem

support

Frequently Asked Questions

Does Indiana require home care agencies to use EVV?

Yes. Indiana requires EVV for Medicaid-funded personal care and home health services. Agencies must submit visit data that captures required federal EVV elements including date of service, location, caregiver, and service type. Compliance is necessary for successful Medicaid billing and reimbursement.

What is Indiana PathWays for Aging and how does it impact home care agencies?

Indiana PathWays for Aging is the state’s managed care program for Medicaid members age 60 and older who receive long-term services and supports. Home care agencies providing attendant care, personal care, homemaker, or related services may need contracts with participating managed care entities to serve eligible members.

What waivers or programs commonly allow Medicaid reimbursement for non-skilled home care services?

Most states operate Medicaid waiver or community-based care programs that allow reimbursement for non-skilled services such as personal care, homemaker services, respite care, and attendant care. These programs are often administered through Home and Community-Based Services (HCBS) waivers, aging programs, disability waivers, or managed long-term services and supports (MLTSS) programs. Eligibility criteria, covered services, and billing requirements vary by state.

Do home care agencies need to enroll separately with each Medicaid Managed Care Organization (MCO)?

In many states, yes. Enrolling with the state Medicaid program is typically the first step, but agencies may also need to complete separate contracts, credentialing applications, or network enrollment with individual Medicaid MCOs before claims can be submitted for reimbursement. Requirements vary by state and payer.

How long does Medicaid credentialing typically take for a home care agency?

Credentialing timelines vary by state and payer, but most home care agencies can expect the Medicaid enrollment and credentialing process to take anywhere from 60 to 180 days. Delays are often caused by incomplete applications, missing ownership documentation, background check issues, or required site visits. Agencies seeking participation with Managed Care Organizations (MCOs) should also account for additional contracting and payer credentialing timelines.

How Paradigm can Help

Paradigm offers a combination of tech and highly skilled people to bridge the gaps in:

Billing Automation

We don’t stop at submission. We scrub claims, verify all documentation, manage denials, and post payments so your team can stay focused on care.

Authorizations
& Eligibility

We don’t stop at submission. We scrub claims, verify all documentation, manage denials, and post payments so your team can stay focused on care.

Enrollment &
Credentialling

We don’t stop at submission. We scrub claims, verify all documentation, manage denials, and post payments so your team can stay focused on care.

Revenue Visibility

We don’t stop at submission. We scrub claims, verify all documentation, manage denials, and post payments so your team can stay focused on care.

Growth Coaching

We don’t stop at submission. We scrub claims, verify all documentation, manage denials, and post payments so your team can stay focused on care.

Get in Touch

We don’t stop at submission. We scrub claims, verify all.

Schedule a Call

From Paradigm Clients

“As the founder of a home care agency billing the VA. . . I can truly say using Paradigm is one of the best business decisions I’ve made.

LaChaundra Laster
CEO, Client Conscious Care

"Paradigm has been a tremendous help for managing and growing my business. They are the payer gurus in home care billing.”

Mike Gibson
Griswold Home Care

“Prior to partnering with Paradigm, our VA billing was an ongoing stressor in the office. Working with Paradigm was the best choice our home care agency could have made.”

Amy and Jeff Peck
Synergy HomeCare

“We’re growing quickly. . . using Paradigm has taken a lot of work out of our home care billing and the customer service response time is fantastic.”

Karcher Argyle
Select Home Care

"Paradigm makes the home care billing process incredibly simple and efficient, especially when we have any type of billing issue. I don't know if I could handle our VA caseload if it wasn't for them!"

Allison Negri
ComForCare

“I’ve been using Paradigm for our home care billing for two years now. They are very helpful with my VA billing and have EXCELLENT customer service. I highly recommend them.”

Melanie Nagy Mahran
Owner/Director, Visiting Angels

"In the past, some VA payments would show up 2-3 months after home care services were provided; with Paradigm in place, all VA payments arrive just a week after billing is concluded."

Alex Shenker
Senior Helpers

“Paradigm makes my life so much easier with automated home care billing. That gives me time to focus on other critical areas.”

Karen Straehle
Owner, Home Helpers of Norwood

"Paradigm handles all of our home care billing; our claims are submitted timely and correct. Most importantly, we're being paid quickly and accurately for our work!"

Julie Mejia
Nu Care

Launch your Indiana Medicaid revenue stream