Privacy, Security & Terms

Privacy Policy

Last updated: 10/13/2024

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At Paradigm, we are committed to protecting the privacy and security of personal information collected from visitors to our website paradigmseniors.com. This Privacy Policy explains how we collect, use, and protect your information.

Personal Information


We may collect details such as your name, email address, and phone number when you complete a form or contact us.

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Usage Data

When you visit our site, we may automatically collect information about your device, browsing activity, and interactions with our site, including:

• Pages viewed and time spent on site
• Referring/exit pages
• Date and time of visit
• Error logs and technical information.

How We Use Your Information

We use the information collected to:

• Provide and maintain our website
• Notify you about changes to our services
• Respond to customer support requests
• Monitor site usage and performance
• Improve our website and marketing efforts
• Share relevant offers, news, or updates about our services
• Address technical issues and security threats.

Disclosure of Information

We may share information:

• With our subsidiaries, affiliates, and service providers to support operations
• In the event of a business transfer (merger, acquisition, sale of assets)
• To fulfill the purpose for which you provided it
• When required by law or disclosed with your consent

Data Security

We use technical and organizational measures to protect personal information from loss, unauthorized access, misuse, or alteration. However, no method of transmission over the Internet is 100% secure.

Third-Party Websites

Our site may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Terms of Service -  SMS Communications

By providing your phone number and opting in, you agree to receive SMS communications from Paradigm. Your phone number will never be shared with third parties or affiliates for marketing purposes.

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Types of SMS Communications

Messages may include:

• Clients and Providers: Updates on case status, billing, or service notifications
• Job Applicants: Application status updates
• Reminders: Notifications about scheduled meetings, training, or deadline

Standard Messaging Disclosures

• To stop receiving messages, reply STOP
• For help, reply HELP

Sample “HELP” Response

“For further assistance, visit paradigmseniors.com or call 888-898-4591.”

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Message Frequency

You may receive 5–10 messages per day, depending on your requests.

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Example Messages

• “Welcome to Paradigm! You’re all set to receive updates on case statuses and billing. Reply STOP to opt-out. Msg & data rates may apply. HELP for assistance.”
• “Reminder: Your meeting with Jacob from Paradigm is tomorrow at 10 AM. Reply STOP to opt-out. Msg & data rates may apply. HELP for assistance.”
• “Update: Your Medicaid billing case has been submitted. We’ll notify you when it’s approved. Reply STOP to opt-out. Msg & data rates may apply. HELP for assistance.

Support & Issue Reporting

Users may report system failures, incidents, concerns, or other complaints by emailing our Support team at support@paradigmseniors.com. Reports are reviewed and addressed by appropriate personnel.