Full Back Office Solution
Our full back office solution provides full spectrum support for dealing with the VA. Once onboard with Paradigm, your dedicated account manager will ensure a seamless experience, scrubbing and validating all invoices, handling rate change notifications, all ongoing billing services, Authorization management, all while delivering complete transparency with robust reporting features.
Billing Services and Automation
Paradigm can streamline your billing services and automate a great deal of your current day to day VA billing activities. Our focus has always been on technological and process improvements to enhance our customer’s organizational efficiency. Our software is constantly evolving, and we know you will be as excited as we are by what is coming down the pipe!
Credentialing and Contracting
Paradigm fast-tracks your enrollment into the VA Community Care Network by leveraging their unique relationships with Third Party Administrators (TPAs), such as Optum and TriWest. With our experience in the enrollment process, we ensure that the correct information and documentation is provided to ensure success.
Historical Collections and Audits
Paradigm audits and then collects on any outstanding VA related accounts receivable. Our team combs through billing reports pulled from your systems, reports directly from the VA, old authorizations, and more, and has been successful in collecting payments up to 6 years old.
We've been working with Paradigm for just over a year now for our VA billing. They make the process incredibly simple and efficient for me, especially when we have any type of billing issue. I don't know if I could handle our VA caseload if it wasn't for Paradigm!
Our company, Nu Care, joined forces with Paradigm around 1 year ago and we are so glad we did! We cannot even imagine what our billing outcome would have been like during the transition over to TriWest, which was scary in itself and unknown as to how exactly this process would impact our company. Paradigm handled the entire transition and our fears of the unknown were put at ease. Ever since the teaming up with Paradigm our company has been able to focus on other areas of growth, within our company, knowing our billing was being entirely handled. Paradigm is quick to respond, easy to come up with a solution that meets our needs, & has held our hand the entire way. It was the best decision our CEO could have ever made for our company Nu Care.
"Now that we use Paradigm, our interface to the VA is 100% automated and we are receiving accurate payments from VA in a timely fashion. While in the past, some payments would show up 2-3 months after services were provided, with Paradigm solution in place, all VA payments arrive just a week after billing is concluded."
"Being a small office and active owner I am involved in all aspects of my business. When you can outsource a piece of your operations in a way the streamlines effort and improves efficiency it is a win/win. Paradigm Senior Services has done that for me for my VA billing services. It started with taking the lead on the credentialing process which I was unable to complete myself. Additionally, I am getting my payments within 10 calendar days which is phenomenal. I consider Paradigm a trusted and valued partner."
"Prior to becoming partners with Paradigm Senior Services, our VA billing was an ongoing stressor in our office. I had to have a dedicated employee to focus on filing the claims and paying very close attention to not making any errors on the claims or they would be denied for payment. This became increasingly harder due to the constant changes to the programs we were needing to be in full compliance with as required by the VA.. Partnering with Paradigm had been the best choice we could have possibly made! They handle all of our current billing and our claims are submitted timely and correct. Most importantly, we are quickly being paid for the work and services we are providing to our clients!"
"Paradigm's services have been paramount in our VA success, since partnering with Paradigm we have doubled our overall business.When VA referrals come in we have the ability to never say NO, financially Paradigm provides us the resources necessary for us to always accept a new VA client without having to think of the reimbursement turnaround time… If you are looking to grow your business with the VA and don't want anything stunting/halting your growth then Paradigm is the partner for you."
"We have been working with Paradigm for a couple of years now. We are still a somewhat small company that is growing quickly so using Paradigm's system has been great because it has taken a great deal of work out of our hands. The system has saved us a lot of time and headaches in dealing with payers. The customer service response time is fantastic. I have almost always received a reply to my inquiries about Paradigm's system or the claim submission processes within a day but more typically those responses came from Paradigm team members within minutes or a few hours, who are diligent about finding me solutions to problems in a more than timely fashion."