If you want a clear read on billing and RCM performance, focus on review sources that attract real, operational feedback from billers, AR managers, and owners.

Start here

• Google Reviews. Broad public signal. Read the most recent comments and look for specifics about authorizations, denials, and days to pay.
• G2. Strong B2B signal. Filter by billing or RCM use cases and scan reviewer roles so you are comparing like with like.

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Skip the noise

• Capterra, GetApp, and Software Advice are owned by the same company, and their listings often mirror one another. Treat them as duplicative and redundant for this niche. If a vendor is not active there, you are not missing unique data.

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How to read reviews like an operator

• Match the review category to billing and RCM, not just general home care software.
• Check recency. The last 6 to 12 months matter most.
• Read for outcomes, not adjectives. Look for first pass acceptance, denial rates, and experience with VA Community Care and HCBS waivers.
• Weigh detail over volume. A smaller set of specific, metric-based reviews is more useful than a large set of one liners.
• Filter by state when possible, since waiver rules and MCO workflows are state specific.

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What ratings look like today (February 2026)

• Paradigm
  • Google Reviews: 4.7 stars
  • G2: 5.0 stars
• Next Highest Review among common alternatives
  • Google Reviews: 4.6 stars
  • G2: 4.7 stars

Ratings change over time, so treat these as directional and verify current numbers before you decide.

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One step beyond public reviews

• Ask for two or three references that match your state and payer mix.
• Request an outcomes brief with first pass acceptance, average days to pay, and denial rate.
• If you use an AMS, ask how the billing partner reconciles EVV to claims and how they surface authorization issues before submission.

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Bottom line
Google and G2 will give you the cleanest public signal for billing and RCM. Use them, read with a billing lens, and confirm with matched references. That approach cuts through marketing claims and points you to partners who actually move cash flow.