Your care was delivered. Let's go get the money.
Every week a claim sits is a week closer to a timely-filing deadline you can't appeal. We take over the claims process and work the backlog that's already aged - including the claims someone told you were unrecoverable.
What stuck revenue actually costs
You already paid the caregiver. You already paid payroll taxes. The only open question is whether the payer pays you, and every week the answer gets more expensive.
- Denials with reason codes nobody in the office can decode
- Shifts delivered but never billed, discovered during an audit
- AR ageing past timely filing, which converts a delay into a write-off
- Cash flow planning built on hope rather than a forecast
- First-pass claim acceptance rate
- 99%+ First-pass claim acceptance rate
- VA payment for Senior Helpers, down from 75
- 14 days VA payment for Senior Helpers, down from 75
- What we charge until a claim is paid
- $0 What we charge until a claim is paid
What happens, in order
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We audit what is actually outstanding
Week 1A claim-level read of your AR: what's submitted, what's denied, what was delivered but never billed, and what is close enough to a filing deadline to need work this week.
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We triage by recoverability and deadline
Weeks 1–2Aged claims get worked in order of what can still be saved. Anything approaching timely filing jumps the queue, because that value disappears permanently.
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We fix the front end so it stops recurring
Weeks 2–4Most denials are manufactured before submission - authorization mismatches, EVV gaps, wrong modifiers. We scrub shifts against authorizations and payer rules before claims go out.
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We run it weekly, permanently
OngoingWeekly submission, denials worked on a cadence with an owner and a clock, payments posted and reconciled against the original shift.
The questions people ask at this stage
Including the ones we would rather you asked before signing, not after.
Some of it, and the answer depends almost entirely on timely-filing windows by payer. We can tell you what is still recoverable before you commit to anything - that assessment is free.
No. We're vendor-agnostic and work inside your existing AMS and EVV - WellSky, HHAeXchange, AxisCare, AlayaCare, Sandata and others.
Most agencies keep them. We take the payer-facing work - submission, denials, appeals, posting - and they move to client-facing and intake work, which is where their local knowledge is worth more.
We run parallel during the transition so nothing stops going out the door. You keep billing throughout.
Not quite your situation?
“I'm not credentialed with the VA or Medicaid yet”
You want a third-party payer line but haven't got through enrollment.
“I want to add a payer line to grow”
Private-pay is capped and you want VA or Medicaid volume.
“I'm using another biller or my AMS and it isn't working”
A generic RCM, a local biller, or your scheduling software does your claims.
Find out what your AR is really worth.
Send us your aged AR and we'll tell you what's recoverable, what's already lost, and what's causing the denials. No charge, no obligation.